# Common issues

For RedisChat to work, you need to <mark style="color:red;">**`disable CMI and EssentialsX chats`**</mark> by disabling chat commands such as:

* ignore
* msg
* mail
* reply
* channel/channels
* staffchat
* mutechat
* broadcast
* broadcastraw

### Disable CMI chat formatting

To deactivate the CMI chat, the values for ModifyChatFormat and&#x20;

ClickHoverMessages **must be set to false** in `cmi/Settings/Chat.yml`

## RedisChat overrides other plugins

For example, when using AdvancedBans you want to mute players but the chat works anyway.

You need to change the listener priority to something higher than AdvancedBan's priority

{% code title="config.yml" %}

```yaml
# The priority of the listening event (LOWEST, LOW, NORMAL, HIGH, HIGHEST, MONITOR)
# adjust this if other plugins are interfering with RedisChat
listeningPriority: NORMAL #Set this to HIGHEST or MONITOR
```

{% endcode %}

## Chat message validation failure

<figure><img src="https://4192870058-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mix0kMe6uMSoQG3GdY-%2Fuploads%2FCz5T3mwgjq4wTEkZVOR7%2Fimage.png?alt=media&#x26;token=4d81bb51-7fb5-48e0-a8a4-c446e28b531f" alt=""><figcaption></figcaption></figure>

If you get this error you probably didn't install any Anti-Encryption plugins such as\
&#x20;                                                                     \
&#x20;                                                                        -> [**`SignedVelocity`**](https://modrinth.com/plugin/signedvelocity) <-<br>

## Placeholders are not parsing correctly

<figure><img src="https://4192870058-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mix0kMe6uMSoQG3GdY-%2Fuploads%2FBtBpjmYVFTqqLmWu7SGE%2Fimage.png?alt=media&#x26;token=5a63910f-d2e9-4800-97ef-f2458db3755a" alt=""><figcaption></figcaption></figure>

It is probably because **you** **didn't download Luckperms and Vault extensions** inside PlaceholderAPI\
You can do that with\ <mark style="color:orange;">**`/papi ecloud download LuckPerms`**</mark>\ <mark style="color:orange;">**`/papi ecloud download Vault`**</mark>\
and then you need to reload PlaceholderAPI with <mark style="color:orange;">**`/papi reload`**</mark>